Getting a Refund

Refund Application Form for Octopus on Android

If you would like to delete your Octopus on Android and request for refund, please make the request directly in Octopus App.
For Octopus on Android, you can get the refund directly via Octopus Wallet or Faster Payment System (FPS).
If you have lost your Android device, you can click here to suspend or wipe your Octopus on Android.
This form is applicable to cardholder of Octopus on Android, and also under the following conditions:
1. Your Octopus is already removed from Octopus Wallet and cannot be retrieved;
2. Your Octopus has malfunctioned;
3. Your Octopus has been removed or suspended and you have decided not to restore it on another compatible mobile device.
Under normal circumstances, OCL will respond within 9 working days upon receipt of your request. This refund will be paid in accordance with your selected Refund Method on this form.
You should be the holder and in possession of the Octopus on Android at all times before refund.
The final refund amount will be confirmed after deducting the relevant handling fee (if applicable) at the time when we process your request.
If there is a card image applying to the Octopus on Android which you would like to apply for a refund, the card image and App theme (if any) will be automatically returned to "My Card Image" when the refund is processed, you may apply it to your other Mobile Octopus that supports Card Image. For details, please refer to FAQ on Octopus website.
To provide quality service, we carry out system maintenance and upgrade regularly on this form. Please click here for maintenance schedule.
The personal data collected through this refund form will be purged according to OCL's existing retention policy.

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^*Indicates a MANDATORY field.

Verify Your Octopus on Android

Please select from below and provide the required information for verification purpose.

Personalised Octopus, Octopus linked with AAVS

Please provide your registered Identity Document Number and Date of Birth. The information you provide needs to be identical to our records.

Registered Identity Document Number^*	HKID Number Hong Kong Identity Cards - Prefix Hong Kong Identity Cards - Number Hong Kong Identity Cards - Check Digit ( )
	OR
	Passport or Other Identity Document Number
Date of Birth^*	/ / (If your identification document only shows the year of birth, please enter 1^st of Jan after inputting the year of birth)

Octopus on Android (Not a Personalised Octopus or not linked with AAVS)

Verification Code^* Please enter the Verification Code to confirm your request.

Try a different Verification Code image Get an audio Verification Code

This is a code to prevent automated software from malicious actions. If you are not sure what the code is, make your best guess. You can try again on the next screen if you entered an incorrect code.

Customer Service

Getting a Refund

Refund Application Form for Octopus on Android

Verify Your Octopus on Android