Lost Octopus Reporting Service
Refund by using Octopus Wallet or FPS are the fastest ways to receive your refund.
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Holders of a Personalised Octopus and Bank Co-Brand Mobile Octopus, users of the Automatic Add Value Service (AAVS) or, holders of Linked Octopus are eligible for the Lost Octopus Reporting Service.
A Lost Octopus Service Fee of HK$50 (inclusive of administrative fee and card cost) will be deducted from the Octopus deposit if the lost Octopus is:
- a Personalised On-Loan Octopus
- an On-Loan Octopus with the AAVS or
- a Linked Octopus which is an On-Loan Octopus
A Lost Octopus Service Fee of HK$20 (inclusive of administrative fee) will be charged and will be deducted from the deposit, (if any), if the lost Octopus is a:
- Personalised Sold Octopus
- Sold Octopus with the AAVS
- Personalised Mobile Octopus or
- Mobile Octopus with the AAVS or
- Linked Octopus which is a Mobile Octopus and Sold Octopus
Notes:
- The Lost Octopus Service Fee is not applicable to Bank Co-Brand Mobile Octopus.
- If there is a card image applying to the lost Mobile Octopus, it will be automatically returned to "My Card Image" when the loss is successfully reported. You may apply it to another Mobile Octopus, if applicable. For more details, please refer to FAQ on the Octopus website.
*Indicates a MANDATORY field.