1Fill in the Online Form
2Confirm Your Submission
*Indicates a MANDATORY field.
- Transaction records will only be provided to Personalised Octopus users or Automatic Add Value Service account holder.
- You may be requested to present proof of identity (e.g. HKID Card copy) for verification.
- It takes around 7 working days to process your enquiry. We will contact you through the contact phone number provided in the form when the transaction records are ready.
- The information provided by means of this form will be used by Octopus Cards Limited for the purpose of processing your transaction enquiry only.