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Octopus

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Contact Us

Customers with Personalised Octopus and/or Automatic Add Value Service:

To provide our services in a timely and quality manner, please keep us updated whenever you changed your email address, correspondence address or contact telephone number.

* Indicates a MANDATORY field


Personal details (For verification)

*
  *
   
*
( )
Please fill in the completed 8- or 9-digit Octopus Serial Number and input the number in the bracket if applicable.

Registered identity document number*
 
( ) or

Please select and provide the respective new contact information

@  
        
 


 
 
 
        
 



Please be reminded your request will only be processed when the personal details provided above can be verified against our records. The new contact information will come to effect after three working days. If we have questions about your request, we should contact you by (please select one):
 

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Get an audio word verification


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Did you know?

Octopus processes 13 million transactions a day, valued at over HK$140 million.

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