Welcome to the Octopus (Hong Kong) Site.

Additional text has been added to aid users who may be using screen readers to view this site. If you are reading this text on your screen then either, the style sheet (CSS) file has failed to load, in which case you should refresh your screen or, your browser may not support style sheets. Find out more about which browsers support style sheets on the World Wide Web Consortium website.

What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can


What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.

Contact Us

Customers with Personalised Octopus and/or Automatic Add Value Service:

To provide our services in a timely and quality manner, please keep us updated whenever you changed your email address, correspondence address or contact telephone number.

* Indicates a MANDATORY field

Personal details (For verification)

( )
Please fill in the completed 8- or 9-digit Octopus Serial Number and input the number in the bracket if applicable.

Registered identity document number*
( ) or

Please select and provide the respective new contact information



Please be reminded your request will only be processed when the personal details provided above can be verified against our records. The new contact information will come to effect after three working days. If we have questions about your request, we should contact you by (please select one):

Try a different word verification image

Get an audio word verification


Did you know?

Octopus processes 13 million transactions a day, valued at over HK$140 million.

© 2017 Octopus Cards Limited. All rights reserved.