Replacement of Personalised Octopus Registration

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If your name has been changed, please call Octopus Customer Service Hotline at 2266 2222 for special arrangement and do not complete this registration form. You will be required to submit copy of (1) the change of name deed, and (2) a copy of your HKID with your new name.
Please do not register for the Airport Staff Personalised Octopus. (Please bring along your Airport Staff Personalised Octopus in person to any Airport Express Customer Service Centre for arranging card replacement)
Users of compatible mobile devices can transfer their On-Loan Octopus (except designated card types) that needs to be replaced to Mobile Octopus without the need of replacing it with a physical card. Please click here for details.

^*Indicates a MANDATORY field.

Name^*
Octopus Number^*	The number in the bracket of Octopus card ( )
Registered Identity Document Number^*	HKID Number Hong Kong Identity Cards - Prefix Hong Kong Identity Cards - Number Hong Kong Identity Cards - Check Digit ( )
	OR
	Passport or Other Identity Document Number
Date of Birth^*	/ / If you have a JoyYou Card and would like to transfer your existing On-Loan Personalised Octopus to JoyYou Card, you may conduct the “Easy Transfer” service via Octopus Service Points directly. Registration of Personalised Octopus is then not required. Please click here for details of the “Easy Transfer” service.

Your contact information will be updated if it is different from our record.

Correspondence Address^* (Please fill in English only)	Flat / Room Flat Room Flat or Room
	Floor
	Block
	Building Name / Estate Name
	Street Number & Street Name
	Area
	District
Contact Number^*	Mobile Phone
	Home / Office Phone
Email Address

Verification Code^* Please enter the Verification Code to confirm your request.

Card Replacement