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Checking Your Balance & Transactions

Transaction Enquiry Form

Transaction Enquiry Form
- Confirm Information
  - Finished

* Indicates a MANDATORY field

Note:

Transaction records will only be provided to Personalised Octopus users or Automatic Add Value Service account holder.
You may be requested to present proof of identity (e.g. HKID Card copy) for verification.
It takes around 7 working days to process your enquiry. We will contact you by phone when the transaction records are ready.

Octopus Number*:		()	Please fill in the 8-digit Octopus number and input the number in the bracket if applicable.
Name (as it appears on your HKID or Passport or other identification document):

Title*:	Last Name / Surname*:	First Name / Given Name*:

Contact Phone Number*:
Mobile:		OR	Home / Office:

Email*:

Please fill in appropriate part(s)*:

Individual Transaction Record:

Transaction 1

Transaction 2

Transaction 3

Transaction Date*:

Transaction Time*:

Amount*:

Merchant name / Transaction Location (i.e. Kowloon Bay MTR, Add Value Machine etc)


Transaction Records in Designated Period:

Transaction Period*:

Correspondence Address*:


	Area*:	District*:

Terms and Conditions:

- Transaction Enquiry Service is only applied for "Personalised Octopus holder" or "Automatic Add Value Service user" (whether you are holding an Octopus issued by us or a Bank Issued Octopus)

- If you are a "Personalised Octopus holder" or "Automatic Add Value Service user" (whether you are holding an Octopus issued by us or a Bank Issued Octopus), you can request a print-out of the most recent forty (40) transactions for a fee of HK$100. For transactions other than the most recent forty (40) transactions, HK$100 will be charged for every four consecutive day transactions.

- Personal information in this form is only used for the application of transaction record. All information is kept confidential. Please visit www.octopus.com.hk for details of Personal Data Policy.

Declaration: I declare and confirm that all information provided in this enquiry form is true, accurate and complete to the best of my information, knowledge and belief. I confirm that I have read and understood the Terms and Conditions set out herein.

Please verify your registration*:	Please enter the code shown below:
Please verify your registration*:

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Octopus processes over 3 million transactions a day through the MTR system, saving time and money for commuters and the MTR Corporation.

Checking Your Balance & Transactions

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