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Overview | Automatic Add Value Service | Other Reload Methods

Now you no longer need to worry about running out of value on your Octopus, because you can sign up for the Octopus Automatic Add Value Service (AAVS).

With AAVS, HK$250 or HK$500 (to be decided by customers upon application) will be automatically added to your Octopus when the remaining value reaches a zero or negative balance, or when its remaining value plus the maximum negative value is insufficient to settle the full cost of the transaction. Each Octopus can be automatically reloaded once a day. The reloaded amount will be deducted from your designated credit card account, with every AAVS transaction shown clearly in your statement.

There are 21 financial institutions in Hong Kong offering AAVS, and you simply need to sign up with them to take advantage of this service.

You can apply for our Automatic Add Value Service (AAVS) if you have a credit card account at any of the participating financial institutions in Hong Kong. AAVS saves you from running out of value on your Octopus so you can avoid the hassle of manual reloading. What's more, many participating credit card issuing banks or companies also give bonus points or cash rebates for AAVS transactions allowing you to earn points or cash bonuses even faster than before.

The benefits of AAVS:

Convenience - With AAVS, you don't have to worry about running out of money on your Octopus. You can carry on shopping and parking - worry free!

Interest-free repayment period and credit card reward points or cash rebates* - You can enjoy an interest-free repayment period of the reloaded amount offered by participating financial institutions. All AAVS deductions, when linked to a credit card account, will be settled in the same way as other credit card spending items. What's more, credit card reward points or cash rebates are offered on your reloaded amount by most of the financial institutions providing AAVS.

Available for up to three of your Octopus - You can apply for AAVS for up to three Octopus through three different banks or credit card issuing companies. In addition, you can also apply for AAVS for up to three family members, friends or relatives aged 12 or above, up to a maximum of three Octopus in total.

Available for all Octopus products - Customers can conveniently register for AAVS with any type of Octopus product, including Sold Octopus, Octopus watches, pocket watches and mobile phone straps etc.

Lost card reporting service - In the case of loss or theft of your Octopus, you can quickly report it to us by calling the 24-hour Octopus Lost Card Hotline on 2266 2266. AAVS users are only required to bear the loss arising from unauthorised use of the Octopus for six hours after filing the loss report (including any value auto-reloaded to the Octopus during the liability period).

The 24-hour Octopus Lost Card Hotline is an interactive voice response system which automatically captures and dispatches the lost card information provided by the customers to block unauthorised use of the card.

View Octopus Automatic Add Value Agreement.
Learn more on how to apply AAVS.

* For details of credit card bonus points or cash rewards, please refer to the terms and conditions of the individual bank or credit card issuing company.

Apply for AAVS
FAQ on AAVS
Octopus Automatic Add Value Agreement
How you are protected from loss

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