1.

If I apply for a Personalised Octopus, what can I do with my On-loan Anonymous Octopus?

You may keep it as a spare or for auxiliary use. Otherwise, you may get a refund on it at any sales counter. If the on-loan anonymous Octopus has been used for less than three months, you will have to pay a refund handling fee of HK$7.

2.

What kind of photo is needed if I want my photo on my Personalised Octopus?

Only a passport-size photo of the holder can be processed.

3.

How long after my application will it take to get a Personalised Octopus?

You can get the Octopus within 30 days of your application. It should be collected where you submitted the application, unless specified otherwise.

4.

How do I apply for a Personalised Octopus with student status?

Students can apply for it through their school or through customer service centres of MTR at designated stations.

5.

How do I cancel my Personalised Octopus with Automatic Add Value Service?

You can simply return the Personalised Octopus through any Customer Service Centre at MTR stations and New World First Ferry piers. You have to pay a charge of HK$10 for the return of your Personalised Octopus. However, the charge is waived if your Octopus was issued before 1 November 2004 and has been in use for more than five years.

6.

If I want my Octopus transaction(s) printed, do I need to pay a fee?

Under normal situations we only accept this request from Personalised Octopus holders or holders with AAVS. You have to pay HK$100 for a print of the most recent 40 transactions. For transactions other than the most recent 40, you have to pay HK$100 for every four consecutive-day transactions.