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1. If my First Edition Octopus fails, will your company issue a new replacement Octopus to me?

1.

If my First Edition Octopus fails, will your company issue a new replacement Octopus to me?

No. The First Edition Octopus is a souvenir Octopus and cannot be exchanged due to limited stock. This has been clearly stated in the terms upon sale. However, customers can keep the invalid Octopus if they pay a cost of HK$30. We will refund the deposit and remaining value of the invalid Octopus to the customer.

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