1.

Which types of Octopus can be applied for Automatic Add Value Service (AAVS)?

AAVS can be applied to link with all types of Octopus.

2.

How to apply for AAVS?

To apply for AAVS, you must be aged 18 or above and have a designated credit card with a participating bank or credit card issuing company. You can apply for AAVS for up to a maximum of three Octopus through three different banks or credit card issuing companies. In addition, you can also apply for three AAVS with different Octopus for up to three family members, friends or relatives aged 12 or above.

3.

I have already applied for AAVS. Why can't my existing Octopus be used for auto-reload?

Two possibilities:

		1.	The application has not yet been approved by the Bank.
				(Note: The Bank will issue a notification letter with instruction for activation of the AAVS upon approval of your AAVS application.)
		2.	AAVS for the Octopus is not yet activated.
				(Note: After you have received the notification letter, you should bring the letter and the Octopus to the Customer Service Centre or Ticket Office designated in the letter to AAVS activation.)

4.

Why has my AVVS application been rejected?

There can be several reasons:

		1.	Application form is not properly filled out, or the bank has rejected the application. Please enquire at the bank or the credit card issuing company, or contact Octopus Customer Hotline on 2266 2222.
		2.	You may already have an existing Octopus linked with AAVS through the same bank or credit card issuing company.
				(Note: You may apply for AAVS for up to three Octopus through three different banks or credit card issuing companies.)
		3.	Some banks may require that the primary credit cardholder also holds an AAVS account at the same bank.
				(Note: If the AAVS application is made through a supplementary credit card, please enquire at the bank or the credit card issuing company for the specific terms and conditions.)

5.

Why does auto reload not work with my Octopus?

For your protection, each Octopus linked with AAVS can only be automatically reloaded once a day. If you try to automatically reload for a second time on the same day, AAVS will not work. In this case, you can reload your Octopus with cash.

6.

Why has the use of my Octopus linked with the AAVS been stopped?

If your AAVS transaction is being rejected by the designated bank or credit card issuing company, your Octopus linked with AAVS will be suspended from further use. You should contact the bank or credit card issuing company immediately to enquire about the suspension of AAVS.

7.

How can I settle the payment on my rejected AAVS transaction?

If instruction is received from the bank that the AAVS transaction cannot be carried out, or auto-pay is not allowed from the designated account, your Octopus linked with AAVS will be permanently suspended from use. The outstanding amount should then be paid immediately by cheque, or directly into the bank account of Octopus Cards Limited. Our representative of Octopus will contact you and follow up on the case.

8.

How to change the AAVS from Bank A to Bank B?

The transfer of authorised debit account from one bank or credit card issuing company to another can be done without cancelling the AAVS. Simply complete and submit an application form to the newly designated bank or credit card issuing company. There is a handling fee of HK$20 for bank switching. The handling fee will be deducted from the newly designated bank or credit card issuing company once the application is approved.

9.

Can I apply for AAVS for several Octopus using same credit card account or different credit card accounts of the same bank?

You can apply AAVS for up to maximum of three Octopus through three different banks or credit card issuing companies. You can also apply for AAVS for up to three family members, friends or relatives aged 12 or above. Please enquire at your banks, credit card issuing companies or Octopus Customer Hotline on 2266 2222 for details.

10.

How to cancel the AAVS?

Cancellation can be made by calling the Octopus Customer Hotline on 2266 2222. Upon receipt of your cancellation request, we will send an authorisation letter for de-activating the AAVS function on your Octopus. Please bring the letter and the Octopus to any MTR Customer Service Centre to deactivate the AAVS function on your Octopus. After deactivation, the AAVS function will discontinue and you may continue to use the Octopus as an ordinary Octopus after cancellation.

11.

Is there a fee for cancelling AAVS?

It is free of charge. A HK$20 handling fee will be charged only if you re-apply for AAVS. You may continue to use the Octopus as an ordinary Octopus after cancellation.

12.

What should I do with the Octopus which has been suspended as a result of failure to set up AAVS?

(For AAVS Account Holder who has designated a 'HKD Savings or Current' account as the authorised debit account.)
If there is insufficient fund in the authorised debit account for AAVS transaction, the Octopus may temporarily be suspended. You need to make the payment at any MTR Customer Service Centre. Once the payment has been made, your Octopus can be unblocked for further use.

(For AAVS Account Holder who has designated a 'Credit Card' account as the authorised debit account.)
If instruction is received from the credit card issuing company that AAVS transaction from your designated account is not allowed, your Octopus linked with AAVS will be permanently suspended from further use. You should immediately return the Octopus to us through any MTR Customer Service Centre for refund processing. Please call the Octopus Customer Hotline on 2266 2222.

13.

How to include a student status on the Octopus linked with AAVS?

You must be a student aged between 12 and 25 to apply for a Personalised Octopus with student status through schools or at customer service centres of MTR at designated stations. You can apply for AAVS for the Personalised Octopus with student status through a participating bank or credit card issuing company.

(Note: If the applicant is below the age of 18, the application must be made out by a parent or guardian.)

14.

Where to get the Octopus Automatic Add Value Agreement?

You can click here to obtain the Automatic Add Value Agreement.

15.

Can I apply for AAVS for more than one Octopus?

You can apply for AAVS for up to three Octopus through three different banks or credit card issuing companies.

16.

My existing Octopus has an auto reload amount of HK$250. What happens if I want to apply for an auto reload amount of HK$500 for another Octopus? Is there a handling charge?

You should apply for AAVS for a second or third Octopus at a participating bank or credit card issuing company that provides an auto reload option of HK$500. As it is not possible to link up more than one Octopus with the same bank or credit card issuing company, your second application must be made at a different bank or credit card issuing company.

If you are currently using AAVS on your Octopus and would like to apply for AAVS to be linked to a second or third Octopus, there will be no fee for such application.

(Note: This applies only if no prior application for AAVS has been made on the Octopus.)

17.

What happens if I apply for AAVS for up to 3 Octopus after previously cancelling the service? Is there any charge involved?

There is a handling fee of HK$20 for reactivation of AAVS following suspension or cancellation. Once you become an AAVS Account Holder, there will be no fee for linking AAVS to a second or third Octopus.

(Note: Applications are free of charge only if no prior application for AAVS has been made on the Octopus.)

18.

Under what circumstances will there be a charge for AAVS application?

The service is free for the first time applications. There is a handling fee of $20 for bank switching or service re-activation. The handling fee will be deducted from the newly designated bank or credit card issuing company.