We want to make sure that you enjoy using your Octopus anytime, anywhere.

Checking Transaction Records and the Remaining Value

• Each time you use your Octopus, the transaction amount and the remaining value will be shown on an Octopus reader or on a printed receipt.
• You can check the remaining value and the date, amount and type of service provider of your last 10 transactions via the Octopus Enquiry Machines free of charge at any MTR station. The remaining value can also be checked via some designated AEON ATMs installed with Octopus readers.
• You can request a print-out of your last 10 transactions at the MTR Customer Service Centres or at any 7-Eleven outlet throughout Hong Kong for a nominal fee of HK$3 charged by MTR or 7-Eleven.
• By connecting a card reader offered by PCCW to the eye device, users of PCCW's eye multimedia service can check the balance and most recent 10 transactions on their Octopus cards at home. Click here for details.

Lost Card Reporting Service

If you are a Personalised Octopus holder or a user of our Automatic Add Value Service, you can enjoy our Lost Card Reporting Service.

Refund Procedure

If you want a refund of the value on your On-Loan Octopus, the Refund Procedure is easy and worry-free.

Check Your Balance

Every time you use your Octopus, the transaction amount and the remaining value will be shown on an Octopus reader or on a printed receipt. Remaining value can also be enquired on AEON ATMs installed with Octopus readers. You can also check the remaining value and the date, amount and service provider of the latest transactions on Octopus Enquiry Machines at any MTR, Airport Express and Light Rail stations.

For enquiries, simply click here, call our Octopus Customer Hotline at 2266 2222 or email us at CustomerService@octopuscards.com.